International Keynote Speaker

Author of several best-selling books on Lean and Professor of Lean Enterprise at the University of Buckingham in the UK, John Bicheno has been working with Lean (formerly JIT) since he was head of Industrial Engineering at Wits in the 1980s, when he was introduced to the area by Toyota. He has supervised over 200 Masters dissertations and he is the founding director of the first MSc in Lean in the world at the Lean Enterprise Research Centre at Cardiff Business School. An engineer by training, John has also worked and consulted in the private sector and for government. He is a certified Training Within Industry (TWI) trainer, TWI being the foundation methodology used by Toyota since 1950. In 2012 he was a Shingo Prize examiner in the UK. His books, including “The Lean Toolbox”, “The Service Systems Toolbox”, and “Six Sigma and the Quality Toolbox”, have sold over 130,000 copies. He has developed several participative games in Lean, including The Buckingham Lean Game, which is used in many organisations, universities, and by consultancies in several countries.


2 Day Conference:

1-3 Delegates: R5,500 pp
4-6 Delegates: R5,000 pp
6+ Delegates: R4,500 pp

Includes two full days with teas and lunches and a formal dinner on the first night of the Conference.
Excludes VAT and transport.


09 October – Workshop:

R750 pp

Excludes VAT and transport.

Book for this workshop: A half day Simulation workshop with John Bicheno.


The Protea Hotel by Marriott Hilton, KZN

Protea Hotel Hilton
1 Hilton Avenue, Hilton
Pietermaritzburg, 3245
South Africa

ABOUT THE CONFERENCE – Hosted by The Pietermaritzburg Chamber of Business

International Keynote speaker, John Bicheno, will cover:
TWI and Kata. These two important approaches in Lean are increasingly being seen as complimentary.
Together they offer a fundamental foundation for successful Lean implementation.
This presentation will include a TWI job instruction demonstration relevant to many sectors.

Presentation of Lean in Service and Administration:

Learn how Lean can contribute to better flow in service and administration. Relevant to all sectors.

• the problem with traditional, repetitive lean in service and administration
• the challenges of developing technologies, information, and motivation
• four different approaches for four different types of service and administration
• relevant tools, concepts and ‘laws’.

Pre-conference workshop with John Bicheno on 9 October – Lean Flow, the Muda Muri Mura Simulation game. Case studies from K-Way, Conlog, Pfisterer, BMW, Pressure Die Castings and many more.

Lean case studies, presentations and a panel discussion.

Contact the Pietermaritzburg Chamber of Business on 033 345 2747 or visit their website for more information and to book.


12:00 – 16:00 John Bicheno, International Keynote Speaker Lean Flow. The Muda Muri Mura Simulation Game

This is essentially a dice-based simulation about Queuing. (Queues are a central feature in all Operations Management and especially relevant in Lean). Of course, Queues occur widely in manufacturing (inventory), service (customers), hospitals (patients), government (services of all kinds), design and new product development (designs), and software development. Queues may be of inventory, people, paper, designs, software. This simulation illustrates the interactions between arrival variation, process variation, work load, and capacity. In the Toyota system these are known as Muri (overload and utilisation), and Mura (variation). These two are major causes of waste (Muda).

This simulation probes the large range of often ignored actions and opportunities that can be taken by managers. They are also relevant to accountants and to marketing. This workshop would principally be for middle and senior managers from manufacturing, service, government, healthcare, design and software.

07:30 – 08:00

Registration and Coffee

08:00 – 08 :15 Melanie Veness, CEO, Pietermaritzburg Chamber of Business Welcome
08:00 – 09:00

Ina Cronje, former MEC for Finance and current Chairperson, TIKZN

09:00 – 09:45 

Marek Hanusch, Country Economist, World Bank and Rajeev Gopal Senior Country Economist, World Bank

South Africa: An Incomplete Transition – Overcoming the Legacy of Exclusion

09:45 – 10:15 TEA
10:15 – 11:45

John Bicheno, International Keynote Speaker

TWI and Kata

11:45 – 12:30

Peter Temba, Leader: Lean Manufacturing Centre, BMW

BMW Case Study
12:30 – 13:30 LUNCH
13:30 – 14:00

Kiran Desai, Managing Engineer, Rieger Industrial Consultants, RIC

How safety in a distribution centre can influence operational efficiencies

14:00 – 14:30

Don Archery, Plant and Operations Manager, Conlog

SA Case Study
14:30 – 15:00

Thergen Naidoo, Operations Manager, Pfisterer

SA Case Study
15:00 – 15:30


15:30 – 16:00

Eleni Kwinana, Executive Head, EBU, Vodacom

Digital Technology to Lean your Business

16:00 – 16:30

Grant Davis, Business Improvement Manager, Training Leadership Consulting

Interactive Lean Activity

18:30 for 19:00

GALA DINNER at The Protea Hotel by Marriott Hilton

Guest Speaker: Daniel Silke Political Analyst and Futurist

07:30 – 08:00

Registration and Coffee

08:00 – 08 :15 Eleni Kwinana, Executive Head, EBU, Vodacom Opening
08:15 – 09:45

John Bicheno, International Keynote Speaker

Lean in Service and Administration

09:45 – 10:15 

Greg Whitbread, Engineering Consultant, Rieger Industrial Consultants (RIC)

Production planning -Visual Management and the power of appropriate modelling

10:15 – 10:45 TEA
10:45 – 11:15

Mike Wolhuter, CEO, PDC

SA Case Study

11:15 – 11:45

Alford Msutu (Voith Turbo) and Jacques Snyders (SAQI)

SA Case Study
11:45 – 12:15

Brandon Schmid, Senior Manager, Rieger Industrial Consultants (RIC)

How a technical and logistical master plan can be used as a strategic and tactical tool
12:15 – 13:00

Q and A

Panel Discussion

13:00 – 14:00


14:00 – 14:45

Tanya Hulse, MD Training Leadership Consulting

Building the capability to succeed in your Lean journey

14:45 – 15:15


15:15 – 16:00

James Mpele, Global Leadership & HR Consultant, Tsebo Training

Diversity Management

16:00 – 16:15

Closing of Conference