OPERATIONAL EXCELLENCE PROGRAMMES
CONTINUOUS IMPROVEMENT CONSULTING
CUSTOMER EXPERIENCE MANAGEMENT
Today, businesses face unprecedented rates of change. Finding, and keeping, a competitive edge is crucial. This requires a deep understanding of what your customers truly value, followed by the capability to design and execute on business processes that will deliver that, every time, cost-effectively. If you see opportunity here, whether for your business or to boost your own skills in this space, then read on!
At TLC, we are privileged to work with top companies to help them meet their business goals. Using internationally-proven Business Improvement methodologies, including Lean Thinking and Six Sigma, we build capacity for sustained business performance improvement in a number of ways. These include both consulting and training in fields such as Lean Six Sigma, Operational Excellence, and Customer Experience.
OPERATIONAL EXCELLENCE PROGRAMMES
BUSINESS IMPROVEMENT TRAINING PROGRAMMES AVAILABLE
The Lean Six Sigma certification options available depend on your role in the company. It is not a pre-requisite to complete Yellow Belt before Green Belt and Green Belt before Black Belt.
Full time business improvement resources running advanced Six Sigma projects.
15 days classroom training
12 months eLearning.
Part time resources assisting Black Belts to run business improvement projects.
10 days classroom training
6 months eLearning.
Intended to provide senior executives with an understanding of Six Sigma.
1 day overview
Full time business improvement resources running advanced Six Sigma projects.
5 days classroom training
3 months eLearning.
Business Leaders learn to address the system factors with organisational change
5 days classroom training
3 months eLearning.
Team members learn fundamental problem solving skills to achieve business results.
1 day overview
CONTINUOUS IMPROVEMENT DEPLOYMENT
We have a proven approach to developing business improvement capabilities within your organisation. When engaging with our clients, we offer a complete package which includes:
Programme
Strategy
Performance Coaching and Implementation Support
Internationally Accredited
Training
Customised
Solutions
CUSTOMER EXPERIENCE MANAGEMENT
An unhappy customer is able to share their negative experience with hundreds and thousands of people on social media. One cannot afford to be complacent. This exciting programme will help you grow your customer base, increase your loyalty and exceed customer expectations by helping you recognise the role of emotions, behaviours and understand different customer personalities. You will learn to think like a customer and identify if a customer complaint is linked to a process, system or people issue.
CUSTOMER EXPERIENCE PROGRAMMES: