OPERATIONAL EXCELLENCE PROGRAMMES

CONTINUOUS IMPROVEMENT CONSULTING

CUSTOMER EXPERIENCE MANAGEMENT

Today, businesses face unprecedented rates of change.  Finding, and keeping, a competitive edge is crucial.  This requires a deep understanding of what your customers truly value, followed by the capability to design and execute on business processes that will deliver that, every time, cost-effectively.  If you see opportunity here, whether for your business or to boost your own skills in this space, then read on!

At TLC, we are privileged to work with top companies to help them meet their business goals.  Using internationally-proven Business Improvement methodologies, including Lean Thinking and Six Sigma, we build capacity for sustained business performance improvement in a number of ways.  These include both consulting and training in fields such as Lean Six Sigma, Operational Excellence, and Customer Experience.

OPERATIONAL EXCELLENCE PROGRAMMES

BUSINESS IMPROVEMENT TRAINING PROGRAMMES AVAILABLE

The Lean Six Sigma certification options available depend on your role in the company. It is not a pre-requisite to complete Yellow Belt before Green Belt and Green Belt before Black Belt.

Full time business improvement resources running advanced Six Sigma projects.

15 days classroom training
12 months eLearning. 

Part time resources assisting Black Belts to run business improvement projects.

10 days classroom training
6 months eLearning. 

Learn fundamental problem solving skills.

5 days classroom training
3 months eLearning. 

Intended to provide senior executives with an understanding of Six Sigma.

1 day overview

Full time business improvement resources running advanced Six Sigma projects.

5 days classroom training
3 months eLearning. 

Business Leaders learn to address the system factors with organisational change

5 days classroom training
3 months eLearning. 

Team members learn fundamental problem solving skills to achieve business results.

 

1 day overview

CONTINUOUS IMPROVEMENT DEPLOYMENT

We have a proven approach to developing business improvement capabilities within your organisation. When engaging with our clients, we offer a complete package which includes:

Programme
Strategy

Performance Coaching and Implementation Support

Internationally Accredited
Training

Customised
Solutions

CUSTOMER EXPERIENCE MANAGEMENT

An unhappy customer is able to share their negative experience with hundreds and thousands of people on social media. One cannot afford to be complacent. This exciting programme will help you grow your customer base, increase your loyalty and exceed customer expectations by helping you recognise the role of emotions, behaviours and understand different customer personalities. You will learn to think like a customer and identify if a customer complaint is linked to a process, system or people issue.

CUSTOMER EXPERIENCE PROGRAMMES:

Customer Experience for Ambassadors

1 day workshop

Customer Experience for Future Leaders

Offered as an Internship

Customer Experience for Leaders

Offered as an Internship