KZN Lean Conference 2019 Highlights

TLC’s TOP TOOLS: CUSTOMER JOURNEY MAPPING

We spoke to Sarah Giles, TLC’s Business Development and Client Relationship Manager, about why customer journey mapping is her favourite business improvement tool. What is Customer Experience? Customer Experience is about every interaction that a customer has with your business. It’s about learning to see your business through your customer’s eyes, and recognising the emotions […]

Statistical Process Control (SPC)

We chat to TLC’s IT Manager, Prineshan Amichand to find out why Statistical Process Control is his top tool: What is Statistical Process Control? Statistical Process Control (SPC) is an analytical decision-making tool which allows you to see when a process is working correctly and when it is not. Variation is present in any process, […]

TLC’S TOP TOOLS: VISUAL MANAGEMENT

After the great feedback on our first two articles, on 5S and Process Mapping, we continue our series on “TLC’s Top Tools” with an article on Visual Management, one of the fundamental concepts underpinning Lean Thinking in the workplace. TLC’s MD, Tanya Hulse, shared her views on the topic of Visual Management at the Lean […]

TLC’s eLEARNING PORTAL GETS AN UPGRADE!

TLC’s eLearning Portal, the Leadership Centre, recently underwent a significant upgrade to the software application platform that hosts all our Lean Six Sigma programmes and other management eLearning courses.  We know how much our learners appreciate the interactive learning material and the ability to learn at their own pace, and we wanted to make sure […]

The Safire Berg 100 2019 – A Participant’s Perspective

TLC’s Rex van Schalkwyk shares his first-hand experience of riding the 2019 Safire Berg 100 mountain bike race. How humble can a 100km Mountain bike race make one feel? Well, that was the recent Berg 100 ride, from Himeville to Nottingham Road in 2019. Don’t be fooled by the fact that it is a classified […]

TLC Top tools: Process Mapping

Our second article in our top tools series from our experts in their field is about Process Mapping. Our Gauteng Director, Maurice Kuhn shares more about why Process Mapping is one of his favourite Lean tools. Maurice has over 20 years’ experience in business process improvement and has managed strategic projects and run deployments for […]

TLC’s Top tools: Organise your workplace – Grant Davis shares what 5S can do for you

We are excited to introduce our “TLC’s Top Tools” series.  Here, we’ll give you the fast track insight from each of our top experts in their fields, who will give you key pointers on their favourite improvement tools. They’ll tell us why they like it, and where they’ve found it useful.  We’ll cover classics like […]

What makes an HR team the best?

As published in The Witness 15 November 2018 – What makes an HR team the best? by Tanya Hulse WHILE almost every business will claim that people are their greatest asset, many are also battling to recruit, develop and retain the calibre of people they need to deliver sustainable business results. Yet, few ensure that […]

System Thinking

Systems thinking

Author – Grant Davis, TLC Business Improvement Manager. Most of us have heard the phrase “people in similar systems exhibit similar behaviours”. A simple definition of a system is a grouping or integration of different functions or parts working together to achieve a common purpose. This sounds great if we are discussing this in a […]