• Explain the Lean Six Sigma and the DMAIC methodology
• Discuss the concept of variation
• Develop a Customer Journey Map
• Translate the Voice of the Customer (VOC) to Critical to Quality (CTQ) criteria
• Identify your role in a successful Lean Six Sigma project
• Participate in Lean Six Sigma projects
• Define problem statements
• Design and develop process maps
• Prepare graphical analysis of data (Limited)
• Apply problem solving methods learned in the DMAIC process to business issues
• Evaluate risk of solutions and develop control plans to sustain improvements

Phase 1: INTRODUCTION
Lesson 1.1 – Introduction

Phase 2: DEFINE
The Define phase is where you learn to understand your customer, define and scope your problem.
Lesson 2.1 – Introduction
Lesson 2.2 – Voice of the Customer (VOC) & Critical to Quality (CTQ’s)
Lesson 2.3 – Project Charter

Phase 3: MEASURE
This is the phase where you look at the evidence and measure the problem.
Lesson 3.1 – Introduction
Lesson 3.2 – Process Mapping
Lesson 3.3 – Identifying Inputs
Lesson 3.4 – Screening Inputs
Lesson 3.5 – Data Collection Methodology
Lesson 3.6 – Calculating Process Sigma

Phase 4: ANALYSE
This is the phase where you discover the root causes.
Lesson 4.1 – Introduction
Lesson 4.2 – Plan for Analyse
Lesson 4.3 – Displaying Data
Lesson 4.6 – Analyse Process ‘8 Types of Waste’
Lesson 4.6 – Analyse Process ‘Value Add and Non-value Add”

Phase 5: IMPROVE
This is the phase where you implement solutions.
Lesson 5.1 – Introduction
Lesson 5.4 – Generate and Select Solutions
Lesson 5.8 – Risk Assessment
Lesson 5.9 – Implementing Plan

Phase 6: CONTROL
This is the phase where you sustain the improvement.
Lesson 6.1 – Introduction
Lesson 6.3 – Control Plan
Lesson 6.5 – Hand Over Solution

Certification Exam: No project required

The exam is intended to validate your proficiency with the Lean Six Sigma tools and techniques.

The exam is administered online and is open book. You may use any reference materials to complete the exam (i.e. training manuals, project materials, statistics books, etc.).

The exam includes multiple choice, true/false, and problem solving questions.

A passing grade of 80% or more for each phase is required to become Yellow Belt Certified.

Classroom training – Please contact us for a quote

eLearning R4,999 (incl. vat) for standard certification (includes a simulated project)