Our aim is to develop you into the most competent Lean Six Sigma Yellow Belt capable of taking on difficult business challenges with ease while you support a continuous improvement programme. Determine the voice of your customer, create a customer journey map, collect data and apply problem solving methods to business issues. In this course you are trained and tested on your understanding and ability to apply the DMAIC tools and techniques to support various elements of the Lean Six Sigma methodology.

  • Our internationally accredited Lean Six Sigma Yellow Belt programme is intended as an introduction to the Lean Six Sigma DMAIC (Define, Measure, Analyse, Improve & Control) method to problem solving.
  • This course is specifically designed for you as a team member who is expected to be a support member of your business improvement programme and is delivered as classroom training with eLearning access to the course.
  • The eLearning system is complete with engaging visual content, voice over narrations, instructor videos and progressive learning stages that are controlled by tollgates where you must complete quizzes to progress to the comprehensive exams.
  • The Leadership Centre (TLC’s exclusive eLearning Portal) is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.

Ask about our consulting and coaching services

Get in touch if you are looking for a Lean Six Sigma Consultant to support your team on a continuous improvement deployment. We work on-site with your team and offer coaching to build your internal capability.

• 5 days Classroom Training
• 3 months online access
• LSS Yellow Belt eBook per phase
• LSS Yellow Belt Standard Certification Administration
• Template Toolkit
• Online Exam
• International Certification

• Explain the Lean Six Sigma and the DMAIC methodology
• Discuss the concept of variation
• Develop a Customer Journey Map
• Translate the Voice of the Customer (VOC) to Critical to Quality (CTQ) criteria
• Identify your role in a successful Lean Six Sigma project
• Participate in Lean Six Sigma projects
• Define problem statements
• Design and develop process maps
• Prepare graphical analysis of data (Limited)
• Apply problem solving methods learned in the DMAIC process to business issues
• Evaluate risk of solutions and develop control plans to sustain improvements

Lesson 1.1 – Introduction

Phase 2: DEFINE
The Define phase is where you learn to understand your customer, define and scope your problem.
Lesson 2.1 – Introduction
Lesson 2.2 – Voice of the Customer (VOC) & Critical to Quality (CTQ’s)
Lesson 2.3 – Project Charter

Phase 3: MEASURE
This is the phase where you look at the evidence and measure the problem.
Lesson 3.1 – Introduction
Lesson 3.2 – Process Mapping
Lesson 3.3 – Identifying Inputs
Lesson 3.4 – Screening Inputs
Lesson 3.5 – Data Collection Methodology
Lesson 3.6 – Calculating Process Sigma

Phase 4: ANALYSE
This is the phase where you discover the root causes.
Lesson 4.1 – Introduction
Lesson 4.2 – Plan for Analyse
Lesson 4.3 – Displaying Data
Lesson 4.6 – Analyse Process ‘8 Types of Waste’
Lesson 4.6 – Analyse Process ‘Value Add and Non-value Add”

Phase 5: IMPROVE
This is the phase where you implement solutions.
Lesson 5.1 – Introduction
Lesson 5.4 – Generate and Select Solutions
Lesson 5.8 – Risk Assessment
Lesson 5.9 – Implementing Plan

Phase 6: CONTROL
This is the phase where you sustain the improvement.
Lesson 6.1 – Introduction
Lesson 6.3 – Control Plan
Lesson 6.5 – Hand Over Solution

CTQ Chart
• Dashboard Measurement Plan
• Data Collection Plan
• DMAIC Project Plan
• 5 Why’s
• Force Field Diagram
• Implementation Plan – Detailed
• Implementation Plan – High Level
• Define Tollgate Presentation
• Measure Tollgate Presentation
• Analyse Tollgate Presentation
• Improve Tollgate Presentation
• Control Tollgate Presentation
• Pilot Plan
• Process Monitoring Plan
• Process Value Analysis
• Project Charter
• Project Storyboard
• Quick Win Identification
• Response Plan
• Sigma Calculation
• Solutions Benefits & Implications
• Solutions Prioritization Matrix
• Solutions Selection Matrix
• Stakeholder Identification
• Stakeholder Management Plan
• Stakeholder Map
• Standardised Procedures
• Team Meeting Agenda
• Team Profile
• VOC Research Plan
• X/Y Matrix

Certification Exam: No project required

The exam is intended to validate your proficiency with the Lean Six Sigma tools and techniques.

The exam is administered online and is open book. You may use any reference materials to complete the exam (i.e. training manuals, project materials, statistics books, etc.).

The exam includes multiple choice, true/false, and problem solving questions.

A passing grade of 80% or more for each phase is required to become Yellow Belt Certified.

Classroom training R19,999 (incl vat) for standard certification (includes a simulated project)

eLearning R4,999 (incl. vat) for standard certification (includes a simulated project)

Do I have to do my Lean Six Sigma Green Belt qualification before I can do the Lean Six Sigma Black Belt course?

Great question!  The quick answer is that with TLC’s courses, you don’t have to complete each preceding Belt qualification before progressing to the next one.  So you don’t need to have done Yellow Belt to be able to do Green Belt, and you don’t need to do Green Belt to be able to embark on your Black Belt studies.

Of course, becoming a Black Belt is a significant investment in both time and money.  It is a very challenging course and will demand your full commitment.  If it is not needed for your job or your career plans now, or if you’re not sure whether you will enjoy the Lean Six Sigma field, it’s a good idea to start with Green Belt.  That way you can tackle some smaller projects, before deciding if the full Black Belt qualification is what you want.  And if you have successfully completed TLC’s Green Belt course, you can choose to do the bridging programme to Black Belt when you are ready, so you won’t incur double costs.

One exception is the journey to becoming a Master Black Belt.  Here you have to have qualified in full as a Black Belt, before you can tackle the additional programme towards the ultimate certification in the industry, as a Master Black Belt.




Designed with the adult learner in mind, all our training programmes are filled with engaging and fun activities. We use our client’s training rooms for on-site training which is a cost effective and convenient solution. We train groups of a minimum of 10 to a maximum of 20 people


process mapping, yellow belt
process mapping, yellow belt


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Lean Six Sigma Green Belt

Become an expert problem solver and support Black Belt with business improvement projects. 

Lean Six Sigma Black Belt

Intended for project managers who are leading business improvement projects and solving complex problems


Learn to solve complex waste and flow related problems by applying the FOCUS methodology