• Determine the Voice of the Customer (VOC)
• Translate the VOC to Critical To Quality measures (CTQ)
• Define and work on Lean Six Sigma projects
• Apply statistical analysis to determine the relationship between key inputs and process outputs
• Identify and apply skills in project management, process management, lean, change management, and statistical analysis
• Recognise your role in a successful Lean Six Sigma deployment
• Transition projects from phase to phase
• Evaluate and Close out projects upon completion
• Propose projects to peers, managers and senior leadership
• Apply methods learned in the DMAIC process to business issues
• Use controls to sustain gains
• Manage team dynamics
• Navigate statistical analysis software (SigmaXL or Minitab)

Phase 1: INTRODUCTION
Lesson 1.1 – Introduction
Phase 2: DEFINE
The Define phase is where you learn to understand your customer, define and scope your problem.
Lesson 2.1 – Introduction
Lesson 2.2 – Identify & Scope a project
Lesson 2.3 – Voice of the Customer (VOC) & Critical to Quality (CTQ’s)
Lesson 2.4 – Stakeholder Management
Lesson 2.5 – Develop a Project Plan
Lesson 2.6 – Project Charter
Define Phase Bubblesim (Simulated Project)
Phase 3: MEASURE
This is the phase where you look at the evidence and measure the problem.
Lesson 3.1 – Introduction
Lesson 3.2 – Process Mapping
Lesson 3.3 – Basic Stats Part 1
Lesson 3.4 – Basic Stats Part2
Lesson 3.5 – Process Capability
Lesson 3.6 – MSA
Lesson 3.7 – Identifying Inputs
Lesson 3.8 – Screening Inputs
Lesson 3.9 – Data Collection Methodology
Lesson 3.10 – Real Life Values
Measure Phase Bubblesim
Phase 4: ANALYSE
This is the phase where you discover the root causes.
Lesson 4.1 – Introduction
Lesson 4.2 – Plan for Analyse
Lesson 4.3 – Displaying Data
Lesson 4.4 – Statistical Tools
Lesson 4.5 – Correction and Regression
Lesson 4.6 – Analyse Process ‘8 Types of Waste’
Lesson 4.6 – Analyse Process ‘Analyse Process Constraints’
Lesson 4.6 – Analyse Process ‘Value Add and Non-value Add”
Lesson 4.6 – Analyse Process ‘Validate Root Cause”
Lesson 4.6 – Analyse Process ‘Validating Financial benefits’
Lesson 4.6 – Analyse Process ‘Behavioural Root Causes ABC’
Lesson 4.6 – Analyse Process ‘Behavioural Root Causes BOC’
Analyse Phase Bubblesim
Phase 5: IMPROVE
This is the phase where you implement solutions.
Lesson 5.1 – Introduction
Lesson 5.2 – Further Experimentation
Lesson 5.3 – Introduction to DOE
Lesson 5.4 – Creating Ideas
Lesson 5.5 – Creating and Prioritising Solutions
Lesson 5.6 – Lean Tools
Lesson 5.7 – Cost Benefit Analysis
Lesson 5.8 – Risk Assessment
Lesson 5.9 – Implementation Plan
Improve Phase Bubblesim
Phase 6: CONTROL
This is the phase where you sustain the improvement.
Lesson 6.1 – Introduction
Lesson 6.2 – Control Charts
Lesson 6.3 – Control Plan
Lesson 6.4 – Error Proofing and Behavioural Controls
Lesson 6.5 – Hand Over Solution
Lesson 6.6 – Validate Solutions
Lesson 6.7 – Sustain Changes
Control Phase Bubblesim

• Dashboard Measurement Plan
• Data Collection Plan
• DMAIC Project Plan
• 5 Why’s
• FMEA
• Force Field Diagram
• Implementation Plan – Detailed
• Implementation Plan – High Level
• Define Tollgate Presentation
• Measure Tollgate Presentation
• Analyse Tollgate Presentation
• Improve Tollgate Presentation
• Control Tollgate Presentation
• Pilot Plan
• Process Monitoring Plan
• Process Value Analysis
• Project Charter
• Project Storyboard
• Quick Win Identification
• Response Plan
• Sigma Calculation
• SIPOC
• Solutions Benefits & Implications
• Solutions Prioritization Matrix
• Solutions Selection Matrix
• Stakeholder Identification
• Stakeholder Management Plan
• Stakeholder Map
• Standardised Procedures
• Team Meeting Agenda
• Team Profile
• VOC Research Plan
• X/Y Matrix

There are 3 options for certification:

Basic Certification (Level 2):

Complete all eLearning lessons and quizzes and passed each phase of the exam with a minimum of 80%

Standard Certification (Level 3):

Complete all eLearning content, pass all assignments, pass each phase of the online exam with a minimum of 80% and complete a simulated project

Advanced Certification (Level 4):

Complete all eLearning content, pass all assignments, pass each phase of the online exam with 80% and complete one workplace improvement project

Do I have to do my Lean Six Sigma Green Belt qualification before I can do the Lean Six Sigma Black Belt course?

Great question!  The quick answer is that with TLC’s courses, you don’t have to complete each preceding Belt qualification before progressing to the next one.  So you don’t need to have done Yellow Belt to be able to do Green Belt, and you don’t need to do Green Belt to be able to embark on your Black Belt studies.

Of course, becoming a Black Belt is a significant investment in both time and money.  It is a very challenging course and will demand your full commitment.  If it is not needed for your job or your career plans now, or if you’re not sure whether you will enjoy the Lean Six Sigma field, it’s a good idea to start with Green Belt.  That way you can tackle some smaller projects, before deciding if the full Black Belt qualification is what you want.  And if you have successfully completed TLC’s Green Belt course, you can choose to do the bridging programme to Black Belt when you are ready, so you won’t incur double costs.

One exception is the journey to becoming a Master Black Belt.  Here you have to have qualified in full as a Black Belt, before you can tackle the additional programme towards the ultimate certification in the industry, as a Master Black Belt.