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Customer Experience Management

Being a small business is tough – while they may be the backbone of the economy, it’s hard to afford what big businesses take for granted especially with skills development budgets. Being a small business ourselves, we understand the challenge! So when a local veterinary practice approached us for some help in training their front […]

½ day Customer Experience Management Workshop

Need to look at your business from your customer’s perspective? In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your […]