tefdssdf

TLC’s TOP TOOLS: CUSTOMER JOURNEY MAPPING

We spoke to Sarah Giles, TLC’s Business Development and Client Relationship Manager, about why customer journey mapping is her favourite business improvement tool. What is Customer Experience? Customer Experience is about every interaction that a customer has with your business. It’s about learning to see your business through your customer’s eyes, and recognising the emotions […]

KZN Lean Conference

KZN Lean Conference 2018 summary

Article by Tanya Hulse, MD Training Leadership Consulting The 2018 KZN Lean Conference took place from 9th to 11th October and was a jam-packed 2½ days of learning, sharing and networking – and having fun!  In the first half-day workshop, our keynote speaker, Professor John Bicheno, introduced delegates to the Lean concepts of Muda, Muri, […]

INCREASING BUSINESS PRODUCTIVITY

Increasing Business Productivity – Training Within Industry enhances skills

As published in The Witness by Edward West on 11 October 2018. IF a worker hasn’t learned to do their work, the instructor hasn’t taught — it’s not the worker’s fault. This was according to Professor of Lean Enterprise John Bicheno, who was the keynote speaker at annual KZN Lean Conference 2018, hosted by the […]

Beverage giant ABInBev partner with TLC for their Lean Six Sigma training

We’ll drink to that that! TLC’s Gauteng Director, Maurice Kuhn, recently started training a team of senior managers on Lean Six Sigma Green Belt at beverage giant ABInBev’s Johannesburg offices.  Maurice, a Master Black Belt, is pictured with the ABInBev team, including the Africa Zone President Ricardo Tadeu (back row, centre). “It has been a […]

“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next PCB Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on how to accelerate your Lean transformation. See the benefits of Lean driving productivity improvements and reducing cost. Grant Davis, Business Improvement Manager at TLC will facilitate this session and share his […]

How to maximise your impact and minimise your B-BBEE spend with Lean and Kaizen internships

In a tight market place it’s all about improving your competitive advantage. Learn how to apply Lean principles in order to establish your competitive advantage, by producing faster and cheaper than your competitors. Understand the impact of the new B-BBEE codes and leverage this to your advantage, to improve your scorecard, streamline your business and minimise your […]

Last chance to book for the Lean forum

LEAN FORUM – 5 May 2015 Topic: The 8 Wastes Waste is any step or resource allocation that delivers zero value for your customer. An easy way to remember the 8 types of waste is using the acronym TIM WOODS. In this Lean Forum we will discover how to identify waste in your business. Learn about […]

Meet Grant Davis – One of TLC’s Top Consultants

Ever wanted to know more about the passionate, hard-working team of TLC consultants who help to arm clients with all of the tools and guidance needed for process management? In this interview series, our consultants will be sharing their experiences, motivation and insight on what they do. Kicking off our interview series, we interviewed Grant […]

A place for everything and everything in its place

LEAN FORUM – 17 FEBRUARY 2015 5S is the name of a workplace organisation method that uses a list of five activities Sort, Set, Shine, Standardise and Sustain. The aim of 5S is to organise a company’s activities in order to increase productivity, reduce waste and create cost-savings. Join us for a special Lean Forum presentation where Rick, MD of TLC will […]

Do you really know how to apply Lean in your work environment?

By Sarah Giles According to my job description, I am responsible for Sales and Marketing for Training Leadership Consulting (TLC). So what am I doing attending a Lean Training Course? It is crucial that I understand all of our products and services, but more importantly, I wanted to learn about Lean tools and techniques to […]