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System Thinking

Systems thinking

Author – Grant Davis, TLC Business Improvement Manager. Most of us have heard the phrase “people in similar systems exhibit similar behaviours”. A simple definition of a system is a grouping or integration of different functions or parts working together to achieve a common purpose. This sounds great if we are discussing this in a […]

Beverage giant ABInBev partner with TLC for their Lean Six Sigma training

We’ll drink to that that! TLC’s Gauteng Director, Maurice Kuhn, recently started training a team of senior managers on Lean Six Sigma Green Belt at beverage giant ABInBev’s Johannesburg offices.  Maurice, a Master Black Belt, is pictured with the ABInBev team, including the Africa Zone President Ricardo Tadeu (back row, centre). “It has been a […]

Why Customer Experience is harder than you think – even though you know it’s vital for your business.

In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local panel beater or dry cleaner where you might expect this from a poorly trained staff member. In fact some of my worst experiences are from large corporate firms, where everything […]

Support your B-BBEE strategy with our Internship

  Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th July 2017 in Durban.  Facilitated by our CEM expert, Michelle Hill from Delight Consulting, this Internship includes 4 separate days of practical classroom training, an action learning project, coaching and international accreditation. […]

½ day Customer Experience Management Workshop

Need to look at your business from your customer’s perspective? In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your […]