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Customer Experience Management

Being a small business is tough – while they may be the backbone of the economy, it’s hard to afford what big businesses take for granted especially with skills development budgets. Being a small business ourselves, we understand the challenge! So when a local veterinary practice approached us for some help in training their front […]

Beverage giant ABInBev partner with TLC for their Lean Six Sigma training

We’ll drink to that that! TLC’s Gauteng Director, Maurice Kuhn, recently started training a team of senior managers on Lean Six Sigma Green Belt at beverage giant ABInBev’s Johannesburg offices.  Maurice, a Master Black Belt, is pictured with the ABInBev team, including the Africa Zone President Ricardo Tadeu (back row, centre). “It has been a […]

TLC Global - Lean Thinking in the Healthcare Industry

Lean thinking in our Healthcare industry

PCB LEAN FORUM 7 November 2017: Learning from Healthcare Success Stories. Lean thinking & principles can successfully be applied in the Healthcare environment to improve both hospital management and the patient experience. A culture of problem solving needs to be embedded into our healthcare delivery approach to enable efficient and effective service delivery. Join Jayshree Naicker […]

“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next PCB Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on how to accelerate your Lean transformation. See the benefits of Lean driving productivity improvements and reducing cost. Grant Davis, Business Improvement Manager at TLC will facilitate this session and share his […]

Education is one of the most critical industries in this new age

In today’s world we face unprecedented change. Information is now doubling in hours, customers are mobile, informed and demanding of the best service. Industries like Travel, Banking, Energy & Education to name a few have all been transformed in this new age. One of the most critical industries is education. The future will be online […]

Implementing a Business Improvement programme

Lean Six Sigma Deployment Training Leadership Consulting (TLC) has a proven approach to developing business improvement capabilities within your organisation. When engaging with our clients, TLC offers a complete package which includes:  Programme Strategy: Through the years we have seen successful and failed attempts to deploy Business Improvement Programmes.  Our Directors and Senior Managers each have […]

Do you really know how to apply Lean in your work environment?

By Sarah Giles According to my job description, I am responsible for Sales and Marketing for Training Leadership Consulting (TLC). So what am I doing attending a Lean Training Course? It is crucial that I understand all of our products and services, but more importantly, I wanted to learn about Lean tools and techniques to […]