Today’s customer is changing. Is your business adapting? Design an experience that will improve business results and give you a competitive advantage. Walk the journey of your customer and experience moments of pain and moments of magic in your business processes. This customer journey template will help you look at your business from your customer’s perspective and identify gaps to make improvements
Practical workshop for Leaders and team members
We provide 1-2 day workshops depending on your needs.
Identify your internal and external customers
Recognise different buyer profiles
Apply the customer experience model to your business (Process, Systems, Metrics, People)
Create a customer journey map
Develop an action plan