We offer a unique approach to standardising and stabilising business processes. The Standard Operating Model (SOM) method is designed to enable companies to move from chaotic and re-active management to a stable, pro-active approach in a matter of weeks, not months! Process Management is an opportunity to improve the systems and interactions within an organisation. The emerging process architecture is leveraged to formally communicate an integrated view of the business, departments, processes and job functions. The net result is improved, standardised and stabilised workflows ready to be optimised through the application of Lean Six Sigma.  

Franchise System – The SOM was used to develop the franchise management system for South Africa’s largest franchisor, The Corner Bakery, found in over 180 Engen Petrol Garages.

Baseline Tool – The SOM is used as a base lining tool and is a key enabler to the success of a Lean or Lean Six Sigma deployment

Looking for training?

Get in touch if you are looking for an on-site workshop for your team

• Assessment
• Focus on the urgent issues
• Standardise and stabilise all processes
• Create process measurement system
• Implement new standards through training
• Institutionalise through continuous improvement

• Provides a foundation for growth
• Enables a standardised approach to tasks
• Creates a controlled & predictable environment
• Motivated staff
• Accountability from employees
• Detailed Job description for each role
• Becomes your orientation and training programme

  • Functional Overview
  • Organogram
  • Job descriptions
  • Process vs Job function matrix
  • Documented Processes
  • Scorecards/metrics
  • Templates
  • Documents
  • Supplements



Designed with the adult learner in mind, all our training programmes are filled with engaging and fun activities. We use our client’s training rooms for on-site training which is a cost effective and convenient solution. We train groups of a minimum of 10 to a maximum of 20 people

Lean Six Sigma Yellow Belt

This course develops part time resources with an understanding of Lean Six Sigma to support business improvement projects. 

Lean Six Sigma Black Belt

Intended for project managers who are leading business improvement projects and solving complex problems

Lean Six Sigma Green Belt

Learn to solve complex problems by applying the DMAIC methodology and statistical analysis