An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. You will learn how to:

  • Define and apply self-management, self-awareness, self-regulation, self-motivation and empathy.
  • Express yourself successfully when communicating with others in a non-verbal manner.
  • Apply emotional intelligence to the workplace.

• Define and apply self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Recognise and express your emotions.
• Express verbally when communicating with others.
• Express yourself successfully when communicating with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Apply emotional intelligence to the workplace.
• Define optimism and pessimism.
• Use emotional intelligence effectively to impact others.

• Emotional Intelligence Course Lessons Access (4 weeks)
• Emotional Intelligence course eBook, which is your comprehensive course material including case studies
• Templates and exercises
• Quick Reference sheet
• Online exam
• Learner support

Lesson One: Getting Started
•Workshop Objectives
Lesson Two: What is Emotional Intelligence?
•Self-management and self-awareness
•Self-regulation
•Self-motivation and Empathy
Lesson Three: Skills in Emotional Intelligence
•How to Accurately Perceive Emotions
•Use emotions to facilitate thinking
•Understand and manage your emotions
Lesson Four: Verbal communication skills
•Focused listening
•Asking questions
Lesson Five: Non-verbal communication skills
•Body language
•It’s Not What You Say, It’s How You Say It
Lesson Six: Social Management and Responsibility
•Benefits of emotional intelligence
•Articulate your Emotions Using Language
Lesson Seven: Tools to Regulate Your Emotions
•Seeing the Other Side
•Giving in without giving up
Lesson Eight: Gaining Control
•Using Coping Thoughts
•Using Relaxation Techniques
•Bringing it All Together
Lesson Nine: Business Practices
•Understand Emotions and How to Manage Them in the Workplace
•Role of Emotional Intelligence at Work
•Disagreeing Constructively
Lesson Ten: Business Practices continued
•Optimism
•Pessimism
•The balance of optimism and pessimism
Lesson Eleven: Making an impact
•Creating a powerful first impression
•Assessing a situation
Lesson Twelve: Wrapping Up
•Words from the Wise

How long will it take to complete this eCourse ?

The eCourse requirements will take 6-8 hours to complete. There are 20 multiple choice exam questions administered online for certification

Technical Requirements (Computer or Mobile phone)
• A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 8) or Mac OS X (10.14 Leopard or higher)
• A computer with Microsoft Office 2000 or higher
• A high speed internet connection and a web browser (Firefox or chrome are highly recommended as there are incompatibility issues with Internet Explorer)
• Adobe Reader (free software)

Q: How does eLearning work with The Leadership Centre?

A: You will receive login details to access the course material online through the eLearning portal . You will download the eBook and course templates to read in your own time.

Q: What are the advantages of eLearning?

A: You can study anywhere without the limitation of a classroom environment. eLearning is increasing in popularity because it is such a convenient way to learn. It is a cost effective option and the eBook is self-explanatory to make sure you can apply the tools you are learning.

Q: Will I receive an international certification?

A: Yes. The Leadership Centre is accredited through IACET (International Association for Continuing Education and Training). Your Certification will be recognised globally.

Q: What is a CEU?

A: A CEU means Continuing Education Unit. We are authorised to issue these as an IACET training provider. 10 hours of study time equals 1 CEU. Professionals across a variety of industries seek continuing education units which can positively impact on your career and personal growth

Interested to know more?

Get in touch for more information

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The Leadership Centre is Training Leadership Consulting’s (TLC’s) Online learning portal and is internationally accredited with IACET.

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