· Define your customer’s needs (internal and external customer)
· Identify your personality profile and the importance of adapting your leadership style to suit your followers
· Describe and apply techniques used to communicate skillfully
· Apply the principles of time management
· Develop vision, goals and values for your team
· Facilitate effective meetings to achieve desired outcomes
· Determine the elements of achieving a World-Class culture (focused improvements, 8 types of waste, 5S)
· Describe and apply the stages of the PDCA model (Plan, Do, Check, Act)
· Apply problem solving techniques
· Define motivation and identify ways to motivate your team and achieve your teams vision/objective/mission
· Discuss and apply the principles of delegation

FUTURE

•List the characteristics of a World-Class Organisation
•Discuss your Mission & Vision (Who we are? and Where are we going?)
•Identify your external and internal customer needs
•Describe the 3 P’s model (Purpose, Process, People)
•Apply the system factors to drive change
•Develop your vision, goals and values for your team
•Develop goal alignment strategy (GRPR model)
•Interpret your DiSC profile

LEADERSHIP

•Highlight the role of Emotional Intelligence (EQ) in leadership
•Describe and apply techniques used to communicate skillfully
•Apply the principles of time management (Diary Session)
•Identify the stages of teams (forming, storming, norming, performing)
•Facilitate effective meetings to achieve desired outcom

ACTION

•Identify the elements of achieving a World-Class culture (focused improvements, 8 types of waste, 5S)
•Describe and apply the stages of the PDCA model (Plan, Do, Check, Act)
•Apply the A3 problem solving technique
•Apply root cause analysis techniques (5Whys, Brainstorming and Fishbone)
•Identify the importance of applying Visual Management (VM) and devise an action plan to improve your current VM and metrics in place

MOTIVATION

•Define and apply motivation theories to motivate teams (Maslow’s hierarchy of needs)
•Create a reward and recognition system using balance of consequences
•Practice giving effective feedback (performance appraisals)

EDGE

•Use decision making techniques to make effective team decisions
•Interpret your own conflict style
•Illustrate how to manage conflict using the TKI conflict tool
•Discuss and apply the principles of delegation

There are 3 options for certification:

Basic Certification (Level 2):

Complete all eLearning lessons and quizzes and passed each phase of the exam with a minimum of 80%

Advanced Certification (Level 4):

Complete all eLearning content, pass all assignments, pass each phase of the online exam with 80% and complete one workplace improvement project