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TLC’s TOP TOOLS: CUSTOMER JOURNEY MAPPING

We spoke to Sarah Giles, TLC’s Business Development and Client Relationship Manager, about why customer journey mapping is her favourite business improvement tool. What is Customer Experience? Customer Experience is about every interaction that a customer has with your business. It’s about learning to see your business through your customer’s eyes, and recognising the emotions […]

TLC’s eLEARNING PORTAL GETS AN UPGRADE!

TLC’s eLearning Portal, the Leadership Centre, recently underwent a significant upgrade to the software application platform that hosts all our Lean Six Sigma programmes and other management eLearning courses.  We know how much our learners appreciate the interactive learning material and the ability to learn at their own pace, and we wanted to make sure […]

What makes an HR team the best?

As published in The Witness 15 November 2018 – What makes an HR team the best? by Tanya Hulse WHILE almost every business will claim that people are their greatest asset, many are also battling to recruit, develop and retain the calibre of people they need to deliver sustainable business results. Yet, few ensure that […]

KZN Lean Conference 2018

Team highlights from the KZN Lean Conference 2018

The KZN Lean Conference 2018 was personally the most enjoyable Lean Conference to date. Setting the context with current economics, global issues and growth in the diversity space. These are critical in influencing businesses decisions on what areas to focus on improving. I was particularly fascinated by the continued relevance of Lean thinking today. I […]

INCREASING BUSINESS PRODUCTIVITY

Increasing Business Productivity – Training Within Industry enhances skills

As published in The Witness by Edward West on 11 October 2018. IF a worker hasn’t learned to do their work, the instructor hasn’t taught — it’s not the worker’s fault. This was according to Professor of Lean Enterprise John Bicheno, who was the keynote speaker at annual KZN Lean Conference 2018, hosted by the […]

Lean thinking helps businesses to thrive

As featured in The Mercury 28 March 2018 by Peta Lee The Lean philosophy can help maintain the organisational resilience needed to thrive in an uncertain world, says Tanya Hulse, managing director of business improvement consulting firm Training Leadership Consulting (TLC). Speaking at a recent Lean Forum hosted by the Pietermaritzburg Chamber of Business, Hulse said […]

And that’s a wrap for 2017

A message from our MD, Tanya Hulse. So here we are, well into December already.  While there are still a good few days to go before I can take a breather and start relaxing with family and friends and enjoy the Christmas festivities, it is also a great time to reflect on what has been […]

Parliament- The highest office in the land

Grant Davis shares his experience training the communications team of Parliament, South Africa  What a privilege to engage with the Communications department of the highest office in the land! Earlier this year, our team at Training Leadership Consulting (TLC) were approached by Lee du Preez, from B-BBEE consulting firm, BEENovations, to take the lead in running […]

Meet Grant Davis – One of TLC’s Top Consultants

Ever wanted to know more about the passionate, hard-working team of TLC consultants who help to arm clients with all of the tools and guidance needed for process management? In this interview series, our consultants will be sharing their experiences, motivation and insight on what they do. Kicking off our interview series, we interviewed Grant […]

A place for everything and everything in its place

LEAN FORUM – 17 FEBRUARY 2015 5S is the name of a workplace organisation method that uses a list of five activities Sort, Set, Shine, Standardise and Sustain. The aim of 5S is to organise a company’s activities in order to increase productivity, reduce waste and create cost-savings. Join us for a special Lean Forum presentation where Rick, MD of TLC will […]