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Japan – Rick’s trip to the far east

Our MD, Rick McCarthy recently visited Japan for a Lean Study tour.  Here he writes about his experience with Dr Kobayashi who’s father created the 20 Keys  that are crucial to develop a world class company.  My biggest learning is one about R-E-S-P-E-C-T. My first impression is that the Japanese will give you respect before […]

Winner of the KZN Productivity SA Award 2014!

KZN based business improvement service provider selected as winner of the emerging business category. Training Leadership Consulting (TLC) a local Pietermaritzburg based, internationally accredited, training and consulting company has won the 2014 KZN Regional Productivity SA Award for the Emerging Business Category. TLC’s growth and success as one of South Africa’s first Lean and Six […]

½ day Customer Experience Management Workshop

Need to look at your business from your customer’s perspective? In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your […]

Implementing a Business Improvement programme

Lean Six Sigma Deployment Training Leadership Consulting (TLC) has a proven approach to developing business improvement capabilities within your organisation. When engaging with our clients, TLC offers a complete package which includes:  Programme Strategy: Through the years we have seen successful and failed attempts to deploy Business Improvement Programmes.  Our Directors and Senior Managers each have […]

What is Performance Management?

Performance is the result of an employee meeting specific objectives or developing competencies necessary to effectively do their job.  Performance Management is a continuous process of managers and employees working together to:  Set performance expectations linked to organisational objectives Establish criteria against which individual performance can be measured Identify areas for competency improvement Provide performance […]

Sustaining Lean Principles

When setting up your Lean operational excellence strategy, you should begin with the end in mind. For most business leaders that is Sustainability of their investment/programme. In this PCB Lean Forum workshop we will start with Sustain in a 5-part series outlining the Lean FOCUS (Focus, Observe, Create, Utilise & Sustain) methodology. You will learn about […]

Do you really know how to apply Lean in your work environment?

By Sarah Giles According to my job description, I am responsible for Sales and Marketing for Training Leadership Consulting (TLC). So what am I doing attending a Lean Training Course? It is crucial that I understand all of our products and services, but more importantly, I wanted to learn about Lean tools and techniques to […]

PCB Lean Forum – Practical Simulation

The Pietermaritzburg Chamber of Business (PCB) represents the business community of Pietermaritzburg and Districts. Their Vision is to serve all businesses in the greater Pietermaritzburg area in order to stimulate economic and enterprise development. The Chamber hosts a series of Forums and Training Leadership Consulting will be facilitating the Lean Forum events for 2014. This […]

What is a Value Stream Map?

A Value Stream Map (VSM) is  a visual representation of the value, information and material flow steps of a specific product or service within an organization. VSM sessions teach participants to see the organization through the customer’s eyes. A VSM is a powerful approach to help a team/company to identify and eliminate waste in their […]

Go See, Ask Why, Show Respect

Author: Rick McCarthy ‘Go see, ask why, show respect’.  This is the advice of Toyota’s Chairman Cho. What he is referring to is the art of the Gemba walk. In a world-class company and specifically one that subscribes to the TPS philosophy, Leaders go to the Gemba to make themselves aware of the current conditions […]