5S – A Japanese Culture

The hall of the PCB (Pietermaritzburg Chamber of Business) was filled to the brim on Tuesday evening (17/02/15) as people squeezed in to watch keynote speaker Rick McCarthy, MD of Training Leadership Consulting, share his discoveries from a Learning Expedition that took place in Japan last year. The topic was 5S. 5S stands for Seiri, […]

A place for everything and everything in its place

LEAN FORUM – 17 FEBRUARY 2015 5S is the name of a workplace organisation method that uses a list of five activities Sort, Set, Shine, Standardise and Sustain. The aim of 5S is to organise a company’s activities in order to increase productivity, reduce waste and create cost-savings. Join us for a special Lean Forum presentation where Rick, MD of TLC will […]

Japan – Rick’s trip to the far east

Our MD, Rick McCarthy recently visited Japan for a Lean Study tour.  Here he writes about his experience with Dr Kobayashi who’s father created the 20 Keys  that are crucial to develop a world class company.  My biggest learning is one about R-E-S-P-E-C-T. My first impression is that the Japanese will give you respect before […]

LEAN FORUM A3 Problem Solving

The A3 problem solving methodology is multi-faceted and can be used not only for problem solving but also for reporting and on the job coaching. Most of all, it is a way of thinking. This 1 page summary report is about knowledge sharing and collaboration on the size of an A3 sheet of paper. This […]

Winner of the KZN Productivity SA Award 2014!

KZN based business improvement service provider selected as winner of the emerging business category. Training Leadership Consulting (TLC) a local Pietermaritzburg based, internationally accredited, training and consulting company has won the 2014 KZN Regional Productivity SA Award for the Emerging Business Category. TLC’s growth and success as one of South Africa’s first Lean and Six […]

½ day Customer Experience Management Workshop

Need to look at your business from your customer’s perspective? In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your […]

Are you a Business, Project or Department Leader?

Lean Six Sigma Green Belt project leaders play an important role in a maturing Lean Six Sigma deployment. Learn how to apply skills in project management, process management, Lean, change management and statistical analysis to your work area while continuing to perform in your primary role. Training Leadership Consulting’s (TLC’s) Lean Six Sigma Green Belt […]

Implementing a Business Improvement programme

Lean Six Sigma Deployment Training Leadership Consulting (TLC) has a proven approach to developing business improvement capabilities within your organisation. When engaging with our clients, TLC offers a complete package which includes:  Programme Strategy: Through the years we have seen successful and failed attempts to deploy Business Improvement Programmes.  Our Directors and Senior Managers each have […]

What is Performance Management?

Performance is the result of an employee meeting specific objectives or developing competencies necessary to effectively do their job.  Performance Management is a continuous process of managers and employees working together to:  Set performance expectations linked to organisational objectives Establish criteria against which individual performance can be measured Identify areas for competency improvement Provide performance […]

What is a fishbone diagram?

Fishbone diagrams are used to identify the key Causes (Xs) that influence the output measure (Y). The major categories are used to direct the team in asking “Why?” until actionable inputs of the effect are identified. The categories ensure that all inputs are considered, e.g. not just milk (a material) but also its temperature (a […]