Why Customer Experience is harder than you think – even though you know it’s vital for your business.

In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local panel beater or dry cleaner where you might expect this from a poorly trained staff member. In fact some of my worst experiences are from large corporate firms, where everything […]

Support your B-BBEE strategy with our Internship

  Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th July 2017 in Durban.  Facilitated by our CEM expert, Michelle Hill from Delight Consulting, this Internship includes 4 separate days of practical classroom training, an action learning project, coaching and international accreditation. […]

“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next PCB Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on how to accelerate your Lean transformation. See the benefits of Lean driving productivity improvements and reducing cost. Grant Davis, Business Improvement Manager at TLC will facilitate this session and share his […]

Learn how to create a process map at the PCB Lean forum 7 March 2017

PCB LEAN FORUM ~ 7 March 2017 (How to Create a Process Map) “One picture is worth a thousand words” Process mapping is a workflow diagram that enables you to analyse ‘as-is’ business processes and procedures. It helps you to identify and document processes, recognise inefficiencies and performance gaps so you can create the ‘to-be’ […]

Toyota Kata in the Classroom – PCB Lean Forum

Kata – A simple exercise to teach scientific thinking developed by best-selling author Mike Rother Kata in the classroom (KiC) is a 50 minute hands on exercise with three minute rounds that involve assembling a small puzzle. The team follow the improvement pattern to establish a goal and then experiment from round to round. Develop […]

Education is one of the most critical industries in this new age

In today’s world we face unprecedented change. Information is now doubling in hours, customers are mobile, informed and demanding of the best service. Industries like Travel, Banking, Energy & Education to name a few have all been transformed in this new age. One of the most critical industries is education. The future will be online […]

How to maximise your impact and minimise your B-BBEE spend with Lean and Kaizen internships

In a tight market place it’s all about improving your competitive advantage. Learn how to apply Lean principles in order to establish your competitive advantage, by producing faster and cheaper than your competitors. Understand the impact of the new B-BBEE codes and leverage this to your advantage, to improve your scorecard, streamline your business and minimise your […]

PCB Lean Forum

SUSTAINING A CONTINUOUS IMPROVEMENT CULTURE In this interactive session, Debbie will share her experience sustaining a continuous improvement culture and managing change in your business. Learn more about how to engage your employees, align key performance indicators to the improvements and link to a rewards and recognition programme. This session includes practical tips and examples […]