Parliament- The highest office in the land

Grant Davis shares his experience training the communications team of Parliament, South Africa  What a privilege to engage with the Communications department of the highest office in the land! Earlier this year, our team at Training Leadership Consulting (TLC) were approached by Lee du Preez, from B-BBEE consulting firm, BEENovations, to take the lead in running […]

TLC Global - Consultancy Firm: Doubling in Size in 2018

TLC aiming to double in size

Consultancy firm aims to create new jobs  As published in The Witness on 22 November 2017 by Edward West The McCarthy’s started the company in 2001, focussing mainly on business improvement using the Lean Six Sigma methodology. Since then, TLC has broadened its offering into other forms of group and individual training and consultancy services, […]

TLC Global - Lean Thinking in the Healthcare Industry

Lean thinking in our Healthcare industry

PCB LEAN FORUM 7 November 2017: Learning from Healthcare Success Stories. Lean thinking & principles can successfully be applied in the Healthcare environment to improve both hospital management and the patient experience. A culture of problem solving needs to be embedded into our healthcare delivery approach to enable efficient and effective service delivery. Join Jayshree Naicker […]

Getting to Know….

Meet Lungile, our TLC Global bursary student for 2017. We are proud to introduce Lungile Zuma as our TLC Global bursary student for 2017. Lungile matriculated in 2016 at Asibemunye High School. She enjoyed all her subjects as well as playing Netball, and was a member of the Choir. She is keen to better her […]

The CEO ABC Q and A with Tanya Hulse

As published in the July issue of Skyways Magazine  The CEO ABC Q&A A: 1.       Added Value: What do you do for fun? a.       My weekends are usually taken up with my kids’ social lives and all the errands that didn’t get done during the week!  But when we have the opportunity, a scuba dive to […]

Why Customer Experience is harder than you think – even though you know it’s vital for your business.

In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local panel beater or dry cleaner where you might expect this from a poorly trained staff member. In fact some of my worst experiences are from large corporate firms, where everything […]

Support your B-BBEE strategy with our Internship

  Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th July 2017 in Durban.  Facilitated by our CEM expert, Michelle Hill from Delight Consulting, this Internship includes 4 separate days of practical classroom training, an action learning project, coaching and international accreditation. […]

“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next PCB Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on how to accelerate your Lean transformation. See the benefits of Lean driving productivity improvements and reducing cost. Grant Davis, Business Improvement Manager at TLC will facilitate this session and share his […]

Learn how to create a process map at the PCB Lean forum 7 March 2017

PCB LEAN FORUM ~ 7 March 2017 (How to Create a Process Map) “One picture is worth a thousand words” Process mapping is a workflow diagram that enables you to analyse ‘as-is’ business processes and procedures. It helps you to identify and document processes, recognise inefficiencies and performance gaps so you can create the ‘to-be’ […]