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We spoke to Sarah Giles, TLC’s Business Development and Client Relationship Manager, about why customer journey mapping is her favourite business improvement tool. What is Customer Experience? Customer Experience is about every interaction that a customer has with your business. It’s about learning to see your business through your customer’s eyes, and recognising the emotions […]
Author – Grant Davis, TLC Business Improvement Manager. Most of us have heard the phrase “people in similar systems exhibit similar behaviours”. A simple definition of a system is a grouping or integration of different functions or parts working together to achieve a common purpose. This sounds great if we are discussing this in a […]
The KZN Lean Conference 2018 was personally the most enjoyable Lean Conference to date. Setting the context with current economics, global issues and growth in the diversity space. These are critical in influencing businesses decisions on what areas to focus on improving. I was particularly fascinated by the continued relevance of Lean thinking today. I […]
Article by Tanya Hulse, MD Training Leadership Consulting The 2018 KZN Lean Conference took place from 9th to 11th October and was a jam-packed 2½ days of learning, sharing and networking – and having fun! In the first half-day workshop, our keynote speaker, Professor John Bicheno, introduced delegates to the Lean concepts of Muda, Muri, […]
As published in The Witness by Edward West on 11 October 2018. IF a worker hasn’t learned to do their work, the instructor hasn’t taught — it’s not the worker’s fault. This was according to Professor of Lean Enterprise John Bicheno, who was the keynote speaker at annual KZN Lean Conference 2018, hosted by the […]
We have supported a long-term Johannesburg-based client with training on problem-solving skills for decision making. However, their B-BBEE Verification Agency had informed them that they would only consider formal unit standard-based training for B-BBEE skills development points. This meant that valuable, business-oriented training would no longer be recognised, and this was a significant concern. We […]
Being a small business is tough – while they may be the backbone of the economy, it’s hard to afford what big businesses take for granted especially with skills development budgets. Being a small business ourselves, we understand the challenge! So when a local veterinary practice approached us for some help in training their front […]
The FLAME (Future, Leadership, Action, Motivation, Edge) Programmes were developed by TLC using the expertise of experienced leaders to develop a practical, relevant and personal leadership journey. This highly effective and empowering programme uses the FLAME Model to engage leaders through interactive group sessions in a classroom environment. This combined with the assessments and a […]
As featured in The Mercury 28 March 2018 by Peta Lee The Lean philosophy can help maintain the organisational resilience needed to thrive in an uncertain world, says Tanya Hulse, managing director of business improvement consulting firm Training Leadership Consulting (TLC). Speaking at a recent Lean Forum hosted by the Pietermaritzburg Chamber of Business, Hulse said […]
Meet Lungile, our TLC Global bursary student for 2017. We are proud to introduce Lungile Zuma as our TLC Global bursary student for 2017. Lungile matriculated in 2016 at Asibemunye High School. She enjoyed all her subjects as well as playing Netball, and was a member of the Choir. She is keen to better her […]
